Policies

What do I wear?
When you are receiving a massage or facial treatment only, you will dress and undress within the dressing area of your treatment room. You will undress to your level of comfort; therapists will keep your privacy in mind and you will be covered except in the specific area where they are working. However, by taking off your bra, the therapist will have more area to work on your back during your massage. Panties and briefs may be left on if you are more comfortable doing so. We use non-greasy lotion so you will not feel slippery or greasy after your massage. If you are receiving a body treatment, you will be escorted to a private changing room and our locker area where you will be given a locker key, a luxurious StressBusters robe and a pair of Italian sandals for use while visiting. Or, if you are getting just an hour massage and happen to desire showering; you are welcome to do so. Please notify the front lobby manager upon arrival and she will make locker service accommodations available for your convenience.

When do I arrive?
We ask that first time clients arrive 10-15 minutes prior to your treatment to allow time for a restroom stop and to fill out any necessary paperwork. Returning clients need to arrive only 3-5 minutes prior to appointment. If you are receiving more than one treatment or will be needing locker service, please arrive 15 minutes early. If you are late for your appointment, your treatment will be reduced in order to finish on time for the next scheduled guest (the fee will remain the same). Please make every effort to arrive a few minutes early.

Can I talk to the therapist?
You may talk or be silent in your treatment. In our everyday world, input from all of our senses can be overwhelming to your body and mind. Silence may be golden, and our staff will respond to your cues. If you feel a need to express yourself verbally, please do so; it may allow the therapist to know you better in order to assist you in health enhancement. However, if you need your inflamed senses to be calmed, we will be happy to perform our services in silence. You are also free to request the music to be silenced. Each therapist has his or her own music system.

Quiet Please
StressBusters Day Spa is a place of retreat from the world and as such, we request you speak in low volume in the entire spa.

Gratuities
StressBusters feels very strongly about our gratuity policy. In recent times we have seen a rise in the spa industry of a mandatory 18-20% gratuity that is added to a customer’s bill, claiming that it is “for the customer’s convenience”. We believe a gratuity should be between the client and their therapist and should be based entirely on the quality and effectiveness of the service provided; not something to be enforced by the facility. To that end, we have placed subtle tip boxes on the shelf within each of our treatment rooms, and at the front desk when you check out. Gratuity is confidential and individual… truly for your convenience.

Cancellation/No show
Cancellations of treatments lasting one hour or less: a 24-hour cancellation notice is required. Cancellations received with less notice will be fully charged to the customer. If we are able to fill the appointment however, you will not be charged.

Cancellations to treatments lasting more than one hour: a 48-hour cancellation notice is required.  Cancellations to treatments lasting more than two hours: a 72-hour cancellation notice is required. Again, if we are able to fill your appointment time, you will not be charged; otherwise the customer is responsible for the entire cost of the scheduled service. If you do not show up for any scheduled appointment, you will be charged the entire amount of the scheduled treatment

Returned Checks
If the bank returns a check for insufficient funds, we will assess a $25.00 service charge.

Product Returns
Returns on retail items will be accepted for a 100% refund if the product being returned is unopened and unused. A 50% refund will be given if product has been opened and/or slightly used. Returns will only be allowed if requested within 14 days from the date of purchase. The original sales receipt must accompany all returns. Gift certificates, pillows and robes are non-refundable, NO EXCEPTIONS. 

Pricing
All StressBusters’ prices are subject to change without notice.

Spa Finder, Spa Wish & Spa Week gift certificates can only be used for full-priced, non-discounted services. Also, these gift certificates cannot be used to purchase StressBusters’ gift certificates.

We offer discounts on massage, facial and sauna treatments in the form of multi-session packages.  Please note that these sessions expire after twelve (12) months from date of purchase, i.e. you must use all the sessions in the package within twelve (12) months.