What do I wear?
When you are receiving a massage or facial treatment only, you will dress and undress within the dressing area of your treatment room. You will undress to your level of comfort; therapists will keep your privacy in mind and you will be covered except in the specific area where they are working. However, by taking off your bra, the therapist will have more area to work on your back during your massage. Panties and briefs may be left on if you are more comfortable doing so. We use non-greasy lotion so you will not feel slippery or greasy after your massage.
When do I arrive?
We start right on time, so just be sure to arrive 3-4 minutes prior to your scheduled treatment time. If you are late for your appointment, your treatment will be reduced in order to finish on time for the next scheduled guest (the fee will remain the same). Please make every effort to arrive a few minutes early.
Can I talk to the therapist?
You may talk or be silent in your treatment. In our everyday world, input from all of our senses can be overwhelming to your body and mind. Silence may be golden, and our staff will respond to your cues. If you feel a need to express yourself verbally, please do so; it may allow the therapist to know you better in order to assist you in health enhancement. However, if you need your inflamed senses to be calmed, we will be happy to perform our services in silence. You are also free to request the music to be silenced. Each therapist has his or her own music system.
StressBusters is a place of retreat from the world and as such, we request you speak in low volume.
StressBusters feels very strongly about our gratuity policy. In recent times we have seen a rise in the spa industry of a mandatory 18-20% gratuity that is added to a customer’s bill, claiming that it is “for the customer’s convenience”. We believe a gratuity should be between the client and their therapist and should be based entirely on the quality and effectiveness of the service provided; not something to be enforced by the facility. To that end, we have placed subtle tip boxes on the shelf within each of our treatment rooms, and at the front desk when you check out. Gratuity is confidential and individual… truly for your convenience.
Cancellations, Modifications to Scheduled Appointments & No-shows
In order to serve as many valued guests as possible, and for the respect of our staff’s valuable time, the following policies apply if you ever need to cancel your scheduled appointment; move your scheduled appointment to a different day or you do not show up for your scheduled appointment.
Cancellations, modifications for any and all scheduled treatments, we require a 48-hour notice. Any changes received with less notice will be charged the full amount of the scheduled service to the customer. If we are able to fill the appointment however, you will NOT be charged.
In addition to the above, changes to scheduled appointments lasting more than 90 minutes (example: a 55 minute massage and a 60 minute facial combination), we require a 72-hour notice to avoid being charged. Again, if we are able to fill your appointment time, you will NOT be charged; otherwise the customer is responsible for the entire cost of the scheduled service.
If you do not show up for any scheduled appointment, you will be charged the entire amount of the scheduled treatment
If the bank returns a check for insufficient funds, we will assess a $25.00 service charge.
Returns on retail items will be accepted for a 100% refund if the product being returned is unopened and unused. An 85% refund will be given if product has been opened and/or slightly used. Monies refunded will be credited to the client’s StressBusters account to be used for future product or service purchases. Returns will only be allowed if requested within 14 days from the date of purchase. The original sales receipt must accompany all returns. Gift certificates, pillows and robes are non-refundable, NO EXCEPTIONS.
StressBusters’ Gift Certificates
If you have received a StressBusters Gift Certificate, please note our prices are subject to change. Should prices increase from what was paid for the gift certificate, within a 6 month period, the difference will be charged at time of service. In order to avoid this, we encourage you to schedule your appointment soon after receiving your gift. Gift certificate purchases are non-refundable.
All StressBusters’ prices are subject to change without notice.
Spa Finder, Spa Wish & Spa Week gift certificates can only be used for full-priced, non-discounted services. Also, these gift certificates cannot be used to purchase StressBusters’ gift certificates and cannot be used for gratuities.